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Libaas Shipping and Return Policy

At Libaas, we are committed to providing a seamless shopping experience with fast and reliable delivery, as well as a straightforward return process. Please review our Shipping and Return Policy below to ensure a clear understanding of our terms.

Shipping Policy

  1. Delivery Time

    • We aim to deliver your order within 3 to 5 working days within the United Arab Emirates.

    • Delivery times may vary slightly depending on your location and external factors beyond our control.

  2. Out of Stock Items

    • If an item becomes unavailable after your order is placed, we will notify you within 2 working days.

    • Since payment is made upon delivery, no refunds or store credits are necessary.

    • We will offer you options to choose an alternative item from our collection.

  3. Order Confirmation

    • Upon placing an order, you will receive a confirmation email.

    • This email will include details of your purchase and an estimated delivery timeframe.

  4. Shipping Costs

    • Shipping charges are calculated at checkout based on your location and the weight of your order.

    • We aim to offer competitive rates to ensure that our customers receive the best value.

  5. Order Tracking

    • Once your order is dispatched, you will receive a tracking number via email.

    • This allows you to monitor your shipment until it reaches your doorstep.

Payment Methods

  1. Cash on Delivery (COD)

    • Currently, we only accept payments through Cash on Delivery.

    • Please ensure you have the exact amount ready at the time of delivery, as our delivery personnel may not have change.

  2. Future Payment Options

    • We are actively working on adding more payment methods, including:

      • Credit/debit cards

      • Online banking

      • Mobile wallets

      • Stay tuned for updates on these new payment options!

Return Policy

  1. Return Eligibility

    • We only accept returns on items that are:

      • Undamaged

      • Unworn

      • Unwashed

      • With all original tags attached

    • The product must be in its original condition as received.

  2. Return Timeframe​

    • Return are accepted within 7 days from the date of delivery​

    • Returns will not be accepted after this period, regardless of the purchase date.

  3. Return Process

    • To initiate a return, contact our customer service team at returns@libaas.me within the 7-day window.

    • Once your return is approved, you will receive instructions on how to send the item back to us.

  4. Refunds

    • Upon receiving and inspecting the returned item, we will process your refund.

    • Refunds will be issued in cash upon return pickup or as store credit, depending on your preference.

    • Shipping fees are non-refundable.

  5. Exchanges

    • If you wish to exchange an item:

      • Follow the return process

      • Place a new order for the desired item

    • This ensures that the correct size, color, or style is reserved for you.

  6. Non-Returnable Items

    • For hygiene reasons, we do not accept returns or exchanges on items such as innerwear or accessories.

    • Please ensure you select the correct size and style before purchasing.

  7. Return Shipping

    • The customer is responsible for the return shipping costs unless the item received was incorrect or damaged upon delivery.

    • We recommend using a trackable shipping service to ensure your return reaches us safely.

Additional Information

  1. Order Modifications

    • If you need to change or cancel your order, please contact us within 24 hours of placing your order.

    • Once your order has been processed, we may not be able to accommodate changes.

  2. Sale Items

    • Items purchased during a sale or with a discount code are final sale and not eligible for returns or exchanges unless they are defective.

Thank you for choosing Libaas. We strive to provide high-quality Pakistani clothing and a hassle-free shopping experience. If you have any questions or need assistance, please contact our customer service team at support@libaas.me.

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